DELIVERY & RETURNS
Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. 
This Shipping policy forms part of the Saint George website terms and conditions.

SHIPPING CHARGES
Shipping charges are a flat rate fee of $14.00. 
Important: If you are not at the address supplied when our courier partner attempts delivery it is your responsibility to organise the pickup or redelivery of your order within 7 days. For information on your delivery always check the tracking information provided and if you have any questions please contact us at george@saintgeorge.com.au

WHEN WE SHIP
In-stock products that are purchased on weekdays (excluding public holidays) will be dispatched the very next day.

DELIVERY TIMES
All orders are shipped by a courier service. P.O Box deliveries can only be shipped using Australia Post.  We try hard to ship in the times quoted and faster if possible‚ but sometimes deliveries can be delayed beyond our control. When your product is dispatched you will receive an email containing a consignment number and tracking instructions. This number will allow you to track the progress of your parcel.
Please note that parcels shipped to remote areas may take an additional day/s to deliver. Please email george@saintgeorge.com.au for further details. To avoid delays in receiving your parcel, we suggest that you have the item delivered to an address where someone will be available to sign for it. Best to use a work address so you get it quickly. PO Boxes are accepted.

INTERNATIONAL DELIVERY
Saint George does not accept international orders via online. Please contact george@saintgeorge.com.au and we will quote you on international shipping based on your order, weight and delivery country. Taxes and duties may be applicable to your order.

RETURNS & EXCHANGES
Change of Mind
If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.

FAULTY PRODUCTS
Items are carefully inspected and packaged before they are shipped. Damage occurring en route is highly unlikely however should this occur please contact us as soon as possible. Keep all of the original packing material and we’ll provide you with instructions. We’ll investigate the fault or damage immediately.
We require you to:
1. Contact us to report the fault within 2 days. All returns must be authorised by a Saint George representative.
2. Provide proof of purchase.
3. We’ll supply you with instructions and investigate the fault or damage immediately.
4. We will organise the return of the faulty or damaged product to Saint George. Please note that products must be returned to us in their original condition and in their original packaging. Products must not have been opened or used.
5. Please note that refunds will be processed using the original payment method.
6. All returns and exchanges are subject to our terms and conditions.
7. Non faulty products: exchange only. Please choose your purchase carefully as Saint George does not provide a refund in this case. Saint George does however provide exchanges or alternatively a credit to use through the Saint George website at a later date.

For an exchange or a credit on a product we require you to:
1. Contact us to report the need to exchange the product within 7 days. All returns must be authorised by Saint George Customer Service.
2. Provide proof of purchase.
3. We’ll supply you with a return authority and instructions on how to return the product. The item must be returned to Saint George within 7 days of the return authority. Please note that you are responsible for returning the product to Saint George and all charges incurred are at your expense. It is a requirement that the items be sent using Registered Post with the appropriate insurance to ensure the items are secure in transit.
4. Upon receiving the product it will be inspected to ensure that it hasn't been opened. Products must be returned to Saint George in their original condition and in their original packaging.
5. Once the return has been processed you will either be supplied with the exchange item/s of your choosing or a Saint George credit code. Please note that you are responsible for all applicable shipping charges.
6. All returns and exchanges are subject to our terms and conditions.
Saint George is not responsible for and will not accept the return of any item that is not returned in a new and unused condition. All returns must be authorised by a Saint George Customer Service.

SALE ITEMS
Please note that Saint George does not accept returns on sale items.