Frequently Asked Questions
Do you ship internationally?
Yes, SAINT GEORGE proudly ships worldwide. Shipping costs and delivery times will vary depending on your location. You’ll see available options at checkout.
What payment methods do you accept?
We accept major credit cards, PayPal, and select buy-now-pay-later services. All transactions are secured and encrypted for your protection.
Are your pieces handmade?
Yes. Every House of Emmanuele piece is meticulously handcrafted using Swarovski® crystals and premium materials, ensuring both quality and uniqueness.
Can I request a custom design?
Absolutely. We specialise in bespoke creations for clients worldwide. Please reach out via our Contact Page to discuss your custom design.
What is your returns policy?
All sales are final unless an item is faulty upon arrival. Please review our Returns Policy for full details.
How should I care for my jewellery?
To preserve brilliance, avoid contact with water, perfumes, and harsh chemicals. Store pieces in their original House of Emmanuele packaging when not in use.
Do you offer gift packaging?
Yes, every order is presented in our signature House of Emmanuele packaging, making it perfect for gifting. Personalised notes can also be added upon request.
How do I know my size?
Our website provides a size guide for chokers, rings, and cuffs. If you’re unsure, we recommend measuring a favourite piece of jewellery or contacting us for assistance.
Will my jewellery tarnish?
All pieces are plated in high-quality finishes such as gold, rhodium, or nickel-free alloys. With proper care, your jewellery will maintain its brilliance for years.
Can I track my order?
Yes, once your order has been dispatched you will receive a tracking number via email to follow your delivery in real time.